Create a common view of a process

In order to successfully model processes there are key questions that need to be answered

-Why?


 

Which are the requirements and needs? What triggers the flow and what is the expected result? Are there any requirements that should be met?

-What?

 Which processes/activities are performed and in which order?

-How?

 

Which descriptions do we have to support doing the work correctly? Instructions, templates, checklists, IT systems?

-Who?

 Which roles/positions perform the work? Who is responsible for the work being done in the correct way? Should someone be consulted and should someone be informed when the activity is completed?

 
The order of the questions is important. It is easier and more effective to first create a collective understanding of the why, what and how before answering the who question.

Why?

Through the interested party and requirement models we have found a need for an investment and a requirement.

 

When we model the process we should focus on WHAT. What is the input, what do we do, what is created and so on.

Conversely, you can ask what the expected result of the process is, and go backwards to identify what actions might be taken.

What?

When the "What?" question is answered and the complete flow - from initial need to process results is described - we can examine the competences needed to perform the different activities.

Who?

Who is often described as a role/s but sometimes also as position/s. Read more about positions and roles on the page about organization models.

How?

 

How is often an instruction providing support for the employee performing work in an activity.

The instruction could be short text on the object or a linked document.

To ensure the quality of the result we can also collect information in a form (Word templates, business systems, case management systems)

One alternative is to do the "How?" before the "Who?". The downside is that the individuals involved in the "Who?" often have special knowledge about the "How?".

 

The complete model

When we have modeled the process we have answered Why?, What?, Who? and How?
We then have a clear and visible result in the form of a model. If we have done it in a group of involved interested parties we also have added value in the form of a collective view and understanding. Read more about the work form here.