The basis for defining goals is good insight into the demands and expectations of the interested parties. This allows us to identify goals, define appropriate indicators and observe adherence.

- Customers express needs that suppliers (operation) deals with and creates expected results.
- Requirements are expressed as goals that are later followed up upon by well-defined indicators.

The goals and measurements are then displayed in the process models.

^{Move the pointer above the image to see requirements, goals and indicators}