Define a need
Before starting the process of mapping your business, you need to define the need of having a quality management system. Do we wish to certify against ISO 9001? What rules and standards do we wish to demonstrate using in our management system? Why do we want to do this? Defining the need for a quality management system is a great starting point to formulate goals, but also a great way to bring attention to the matter and need in front of colleagues and the management. Which brings us to the next point:
Anchor the project in the business
To anchor the project surrounding the management system within the organization at an early stage is a great advantage. This applies to all levels, all the way from the management that are supposed to manage the business using the management system, to the coworkers more involved in each process and activity performed. Getting everyone involved in the creation of the management system results in a more representative image of the business and facilitates identifying areas of improvements on different levels.
Choose the ones in charge
If no one is responsible for the project of creating a quality management system, it tends to slip away from us and becomes yet another issue on the “to-do-when-you-have-the-time”-list. Gather a group of people responsible to coordinate the work och responsible for each main process.
Map in workshops
Visualizing the processes together in workshops has many benefits in the project of creating a management system. Mapping the business with people involved in the processes and who knows what the reality looks like really favors the continued work, part by giving a representative image of the company but also in identifying the shortcomings and risks in the processes. An active dialogue about what the processes look like today, how you can optimize the flows, and how every single activity affects the overall productivity, will give you loads of great material!