After mapping the processes, we need to identify problems, risks, and opportunities existing in the processes today. By questioning the working methods and routines we have, we can find more effective solutions.
- What final value is this element delivering to the customer?
- How can we shorten the lead time here?
- Are there better ways of handling this part of the process?
Working with these kinds of questions facilitates dialogue and brings more perspectives to the table, which becomes a valuable part of optimizing the processes. Including more people, their thoughts and ideas creates a more representative picture of the business processes and how they can be improved.