Clarify needs and purposes
Before starting the work with the management system it’s important to clarify, for yourself and others, what the need and the purpose of a management system is for your business. Do you need it in order to certify against a certain standard that our customers are demanding? Is it to streamline the business? Is it to clarify responsibility within the organization? By answering questions like these you will have a clear outset for the management system.
Engage the highest management
In order for the management to use the management system as a tool for leading, planning, steering and evaluating it is important to engage them from the start.
Engage the right people
They who have the most knowledge about certain processes and activities should take space in the build-up of the management system, regardless of the knowledge is theoretical or practical. Gather representatives from different areas and units of the business in order to get the most established view of the business.
Start working with workshops
Brainstorming, criticism, and spontaneous ideas are the way to success! Workshops are often effective and give a space for coworkers to question existing methods of working. Are we performing these tasks in the most effective way? Is the customer considered in the entire chain? How can we streamline this step? All of these questions result in a shared view of areas for improvement.
Map the business
Visualizing is the most educational way there is, right? A strong recommendation is to visualize your main- and sub-processes together in workshops, in order to create such a clear image of the business as possible. By live-modeling your business during workshops, you will be able to identify areas of improvement way easier.