To make the inner productivity of the business more effective, and to contribute to a longterm, sustainable development, you need to optimize the processes based on a few simple questions:
- Why does the process exist?
What demands and needs are supposed to be satisfied? What is triggering the flow and what values are expected to be created and for who?
- What is supposed to happen?
What processes/activities are executed in which order?
- How do we do it?
What descriptions are available to support the tasks being executed correctly? Are there support-systems, equipment, instructions, templates, and checklists supposed to be used?
- Who is responsible and who executes?
- What roles/positions are involved? Who is responsible for the task being executed correctly? Is there someone who’s supposed to be consulted and someone who’s supposed to be informed when the activity is being performed?
Simultaneously as you map your business, these questions are answered and the processes are optimized based on competence, resources, time, or demands. This means you and your colleagues have access to clear task descriptions and can focus on doing the right things at the right time and with the right skills for the purpose. Take a look at some of our example publications here!